After a six-month pilot, Boston-based Beth Israel Lahey Health (BILH) is expanding Heidi’s AI writing technology to all physicians across its health system.
The deployment follows a trial to bring AI scribe to 1,000 providers, the organizations said. 89% of people who adopted this tool said they were satisfied with the quality of their notes. 90% said they felt more present with their patients. 82% said their cognitive load was reduced, and 74% said their time outside of work hours was reduced.
“If we stick to the end-user experience and focus on true adoption rather than forcing implementation, we can make a meaningful difference in the daily lives of clinicians,” Heidi CEO and co-founder Thomas Kelly, MD, said in a statement. “BILH understood from the beginning that if we wanted clinical AI to stick, we couldn’t force a one-size-fits-all solution on people who have spent 10 years learning how to practice medicine in their own way. If we give them something that fits, they’ll be able to use it in practice.”
Executives say BILH reached majority adoption organically without requiring doctors to use the tool. Heidi executives said the AI writing technology was built around clinicians’ preferences and workflows.
The organizations said the success of early adoption shows that ambient AI tools can “have a significant impact on reducing burnout” and provide a better employee experience.
With this expansion, BILH’s 6,000 healthcare providers across 14 hospitals and 175 primary care clinics will have access to Heidi’s ambient AI scribing capabilities.
Heidi, who is based in Australia, said the platform supports more than 2 million consultations every week in 116 countries and 110 languages. In addition to transcription services, Scribe allows healthcare providers to review a patient’s medical history and notes before an appointment. The codes and tasks are then automatically applied when you submit the information to your electronic health record (EHR).
“Leveraging innovative technology is key to improving the employee and patient experience,” Rob Fields, MD, executive vice president and CCO of Beth Israel Lahey Health, said in a statement. “Heidi has helped our clinicians by reducing the administrative burden of their daily caseload.”
Burnout has peaked during the COVID-19 pandemic, but more than half of surgeons and family physicians nationwide remain burnt out, according to recent estimates. A survey of nearly 19,000 physicians conducted by the American Medical Association (AMA) found that 41.9% reported at least one symptom of burnout in 2025, down from 43.2% the previous year.
