For millions of people, AI chatbots have become a new gateway to health information. More than 230 million people use ChatGPT to ask health questions every week. Healthcare is now OpenAI’s largest and fastest-growing use case, and the company has made significant inroads into the space, rolling out enterprise tools for hospitals and personal health assistants for consumers.
OpenAI has set an audacious goal of “improving the health of all humanity” through AI, and Karan Singhal is leading the effort. Singhal, a leading artificial intelligence researcher who previously worked at Google, joined OpenAI two years ago as head of health AI and general artificial intelligence. His team is focused on improving the quality of ChatGPT’s health-related responses.
In a wide-ranging interview with Executive Editor Heather Lundy, Singhal shared his insights on why healthcare is a strategic priority for OpenAI and how the company is rapidly improving its healthcare capabilities. He argues that AI will become a “silent background companion” for clinicians and patients, and explains how AI can act as a bridge in a fragmented healthcare system.
