UST, a global technology and engineering services company, is integrating Anthropic’s Claude into CarePath, its operational platform for health payers and providers.
Payers and providers use CarePath to manage member services, care coordination, and medical claims processing.
The company says this is part of a broader strategic partnership with Anthropic that will embed Claude into the engineering environments and operational workflows that UST designs, builds and runs for its customers. The partnership will help organizations “move from isolated AI pilots to trusted, enterprise-scale AI embedded in the systems that power their business,” the company said in a press release issued last week. The company is also embedding Claude within its telecommunications and banking platform.
CarePath leverages Claude to streamline member services, care management and claims workflows, providing care teams with a single, real-time view, the company said. “Claude Code and MCP connectors link the platform directly to insurance claims and care management systems, while the agent layer routes each recommended action for approval before reaching the member. The platform helps teams turn healthcare data into clear next steps, improve patient and member engagement, and resolve issues faster while staying within the control of healthcare data governance,” UST said in a press release.
Anthropic said in a blog post that Claude connects CarePath directly to its underlying billing and care systems, “turning scattered health data into clear next steps for care teams.”
“All recommended actions will be sent to individuals for approval before reaching members and will remain within the data controls required by healthcare,” Anthropic said.
This week, Optum, part of UnitedHealth Group, also announced a partnership with Anthropic on “Responsible Frontier AI.”
“We’re deploying Anthropic’s Claude to reduce the administrative burden that separates teams from patients, make everyday interactions clearer for the people we serve, and do it with privacy, safety, and human judgment built in from the beginning. Clinicians remain in control and trust remains at the center,” Sandeep Dadlani, CEO of Optum Insight, wrote in a LinkedIn post.
The announcement provided few details about the partnership, specific use cases, or implementation timelines.
“Our mission has always guided us: to help people live healthier lives and to help the health system work better for everyone. That mission is exactly why this partnership is important. “Dependent people deserve care that is simpler, more humane, and easier to navigate. And the clinicians and care teams who serve them deserve tools that give them back time, not more administration,” Dadlani wrote.
In a statement provided to Fierce Healthcare by an Optum spokesperson, the company said, “Optum and Anthropic are partnering to responsibly bring AI into healthcare to help people live healthier lives, reduce administrative burdens, and make healthcare systems work better for everyone. Privacy, safety, and human oversight remain the foundation. AI supports clinical judgment, not a substitute for it.”
