It’s no secret that medicine is complex. Patients face increasing costs and greater complexity as they try to navigate their own health journeys.
That’s why CVS Health is making significant investments to improve the consumer experience and simplify patient interactions with the health system. Dr. Amy Compton Phillips, the company’s chief medical officer, joins senior writer Paige Meinmeyer to shed light on initiatives like the CVS Health 100 and discuss what the ideal patient experience looks like.
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