Milestone introduces MAIA (Milestone AI Agent), a new step in laboratory support designed to transform the way users interact with microwave digestion systems. Integrated with UltraWAVE 3 and ETHOS, MAIA acts as a virtual product specialist, providing instant, context-sensitive assistance directly at the device or via Milestone Connect.
Image credit: MilEstonian
MAIA gives laboratories instant access to expertise in method selection, sample handling, troubleshooting, and maintenance, helping to reduce downtime and improve operational efficiency. The system supports both chat and voice interaction, making it intuitive and quick to use even during busy workflows.
A standout feature is the MAIA lens for visual recognition of consumables. By simply scanning a component, users receive step-by-step instructions for maintenance or replacement, ensuring correct procedures and consistent system performance.
Available for both new and already installed systems, MAIA delivers 40 years of milestone expertise on demand and represents a significant evolution in digital lab support.
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MAIA, an AI-based assistant for sample preparationplay
