French pharmaceutical company Sanofi has launched an artificial intelligence agent to assist field personnel as the life sciences industry continues to ramp up its use of next-generation technologies.
The agent, called Concierge for Field, was built using Snowflake Cortex AI.
This tool helps global sales representatives from major pharmaceutical companies prepare for physician and healthcare provider visits. According to a June 2 press release, agents can ask for a pre-call plan in one conversation, instantly see their top physician based on specialty and prescription history, review past actions, and have a complete plan emailed to their inbox.
According to Snowflake, the tool reduces manual investigation to a few hours. The field agent tool is part of a broader AI push at Sanofi to deploy agents across R&D, procurement, IT, human resources and field sales.
“For years, we have built complex pipelines to move data in and out of expensive software just to access our data,” Emmanuel Frenehardt, Sanofi’s chief digital officer, said in a release. “Thanks to Snowflake and Elementum, we have a clear path forward. We are building AI directly on our data and reinventing the way our company operates, from R&D to manufacturing to commercial. This will make Sanofi the first biopharmaceutical to leverage AI at scale.”
Sanofi’s latest development builds on data infrastructure initiatives the company has publicly discussed for years. In a Snowflake customer video posted two years ago, Dimitrije Janković, Sanofi’s global head of data and AI strategy, said the platform helped Sanofi “reuse data assets and start actually treating them as products.”
Jankovic said that early work involved customer interactions, noting the challenge of creating a unified view of customer interaction data across global business units and markets.
